Terms and Conditions for Guiding Steps Ltd

Effective Date: 16 September 2023

Website: https://www.guidingsteps.co.uk

Company: Guiding Steps Ltd

Company Number: SC778581

Registered Office Address: 3 Redwood Crescent, Orbital House, Glasgow, Scotland, G74 5PR

Contact Email: hello@guidingsteps.co.uk

 Introduction

Welcome to Guiding Steps Ltd ("we," "our," "us"). These Terms and Conditions ("Terms") govern your ("you," "your," "user," "parent," "guardian") use of our website located at https://www.guidingsteps.co.uk ("Website") and our services ("Services").

By accessing the Website and using our Services, you agree to abide by these Terms.

Medical Disclaimer

The information and advice provided during consultations are for informational purposes only and are not intended as medical advice. A medical professional/patient relationship is not established by your use of our Services. You should consult your GP for any medical conditions or questions you may have related to the health and welfare of your child.

General Practitioner Approval

If you have concerns about sleep training your child, you agree to consult or seek approval from your GP or health visitor before following our advice or using the techniques discussed during the consultation. We do not offer medical advice.

Services

We offer informational content and tailored sleep and toilet training plans to parents and guardians like yourself.

Payment

We accept payment methods such as card, Apple Pay, and Google Pay. We also offer Clearpay as a payment option, for which you are responsible for arranging. We do not process any recurring payments.

Refund Policy

Due to the time, effort, and commitment involved in a consultation, refunds are not available once a form relating to our Services is submitted.

Intellectual Property & Copyright Notice

All content and materials provided by us, including but not limited to sleep plans, E-guides, charts, notes, and advice, are copyrighted. You are prohibited from reproducing, recording, publishing, or distributing these materials in any form without our written permission. All provided information remains our property at all times and is subject to international copyright laws.

Data Collection

We collect your personal data for effective communication and to deliver our Services appropriately. We are registered with the Information Commissioner's Office for data handling.

Termination

Our Services can be terminated at any time by either party; fees may apply as stated earlier in these Terms.

Legal Notice

We shall not be liable for any claims, losses, injuries, or damages arising from your reliance on information provided. We do not assume responsibility for errors, omissions, or contrary interpretations of the consultation subject matter. Your reliance on any advice from us is solely at your own risk.

Force Majeure

We are not responsible for any failure to perform due to unforeseen circumstances or causes beyond our reasonable control.

Complaints

For customer service queries, complaints, or feedback, you can contact us at hello@guidingsteps.co.uk. We aim to acknowledge complaints within 7 days and resolve them within 14 days.

Governing Law

These Terms are governed by and interpreted according to the laws of Scotland and the United Kingdom.

Contact Us

For any further questions, you may contact us at hello@guidingsteps.co.uk.